ZamZam Bank has announced a new external vacancy opportunity for qualified and experienced banking professionals. The bank is currently inviting applications for the position of Branch Manager I for its branches located in Adama, Agaro, and Assosa-Bambasi.

This opportunity is suitable for candidates who have a strong background in banking operations, branch management, customer service, leadership, and financial services. Qualified applicants with the required education and professional experience are encouraged to apply before the application deadline.

About ZamZam Bank

ZamZam Bank is an Ethiopian financial institution committed to providing modern banking services and expanding financial inclusion across Ethiopia. The bank focuses on delivering customer-centered financial solutions while supporting economic growth, entrepreneurship, and community development.

Through its growing branch network and professional banking services, ZamZam Bank provides opportunities for individuals, businesses, and organizations to access reliable financial products and services.

The bank is continuously strengthening its team by recruiting skilled professionals who can contribute to efficient branch operations, excellent customer service, and sustainable growth.

ZamZam Bank Job Vacancy Details

Job Summary

The Branch Manager I will be responsible for managing branch operations, ensuring quality customer service, achieving business targets, maintaining internal controls, and leading branch employees toward high performance.

The successful candidate should have strong leadership abilities, banking knowledge, communication skills, and experience managing branch-level financial operations.

Required Qualification and Experience

Applicants interested in the ZamZam Bank Branch Manager I position must meet the following requirements:

• Bachelor’s Degree (BA) in Economics, Management, Accounting, or other business-related fields.
• Minimum of five (5) years of banking operation experience.
• At least two (2) years of experience working as a Senior Officer, Customer Service Manager, or Customer Service Supervisor in branch banking operations.
• Strong understanding of banking procedures and customer relationship management.
• Knowledge of core banking applications.

Key Responsibilities of Branch Manager I

The selected candidate will be responsible for leading branch activities and ensuring effective service delivery.

• Manage daily branch operations according to bank policies and procedures.
• Lead and motivate branch employees to achieve performance goals.
• Develop a high-performing team through coaching and mentoring.
• Ensure excellent customer service and customer satisfaction.
• Monitor branch financial performance and business growth.
• Implement internal control systems to reduce operational risks.
• Support sales and marketing activities to increase customer engagement.
• Maintain compliance with banking regulations and organizational standards.

Core Competencies Required

Candidates should demonstrate the following professional competencies:

• Branch Management: Ability to manage branch activities effectively.
• Leadership: Ability to build and manage high-performance teams.
• Commitment and Time Management: Ability to complete responsibilities efficiently.
• Problem Solving: Ability to analyze challenges and provide solutions.
• Coaching and Mentoring: Ability to develop employees’ skills and performance.
• Internal Control: Understanding of risk management and operational controls.
• Communication: Ability to communicate professionally with customers and employees.
• Sales and Marketing: Ability to promote banking products and services.
• Negotiation: Ability to handle professional discussions effectively.

Required Skill

• Excellent communication skills
• Customer service skills
• Leadership ability
• Team management skills
• Analytical thinking

Why Join ZamZam Bank?

Working at ZamZam Bank provides professionals with an opportunity to grow their banking career while contributing to Ethiopia’s financial sector development.

The Branch Manager position allows experienced banking professionals to apply their leadership skills, improve customer experiences, and contribute to the success of a growing financial institution.

How to Apply for ZamZam Bank Vacancy 2026

Interested candidates who meet the above qualifications and experience requirements should submit their application documents online.

Applicants should prepare the following documents:

• Application letter
• Updated CV
• Educational and professional credentials

All documents should be prepared in PDF format. Applicants must clearly mention the position they are applying for during submission.

Application Deadline:

July 28, 2026

Apply Online:

ZamZam Bank Job Application Form

Important Notice

Only shortlisted candidates who meet the required qualifications will be contacted for the next recruitment process.

Applicants are advised to provide accurate information and submit complete documents before the deadline.

Frequently Asked Questions (FAQ)

1. What position is ZamZam Bank hiring for?

ZamZam Bank is hiring qualified candidates for the position of Branch Manager I.

2. Where are the available job locations?

The positions are available in Adama, Agaro, and Assosa-Bambasi.

3. What educational qualification is required?

Applicants need a BA Degree in Economics, Management, Accounting, or related business fields.

4. How much experience is required?

Candidates need five years of banking operation experience, including two years in senior branch banking roles.

5. When is the application deadline?

The deadline for application submission is July 28, 2026.

Conclusion

The ZamZam Bank Branch Manager I vacancy is a valuable opportunity for experienced banking professionals who want to advance their careers in Ethiopia’s financial sector.

Qualified candidates with strong leadership skills, banking experience, and commitment to customer service are encouraged to apply before the deadline.