Are you passionate about customer service, communication, and technology? If you're looking for an opportunity to build your career in Ethiopia's growing tech industry, Solveit Technology Lab PLC has announced a new full-time vacancy for the position of Customer Service Specialist.
This opportunity is ideal for professionals with experience in customer service, sales, or marketing who enjoy helping clients, solving problems, and working in a fast-paced digital environment. The company is searching for an energetic, motivated, and customer-focused female professional to join its expanding team in Addis Ababa.
If you meet the qualifications, this could be your chance to work with one of Ethiopia's innovative technology companies.
About Solveit Technology Lab PLC
Solveit Technology Lab PLC is a technology company dedicated to developing innovative digital solutions that help businesses improve efficiency and embrace digital transformation. The company works on modern technology projects and continues to expand its services in Ethiopia's rapidly growing ICT sector.
As technology becomes an essential part of every business, companies like Solveit Technology Lab are creating exciting career opportunities for professionals who enjoy working with customers while supporting innovative digital products and services.
Position Available
Job Title: Customer Service Specialist
Employment Type: Full-Time
Work Location: Addis Ababa, Ethiopia
This role is suitable for individuals who enjoy communicating with people, building long-term customer relationships, and representing a technology company with professionalism and confidence.
Educational Qualification
Applicants should have at least one of the following qualifications:
- Diploma in Marketing
- Diploma in a related field
Candidates with additional education or certifications related to customer service, business, or technology may have an added advantage.
Required Work Experience
Applicants must have a minimum of one year of professional experience in one or more of the following areas:
- Customer Service
- Sales
- Marketing
Previous experience working with technology companies or digital products will be considered a strong advantage.
Skills and Personal Qualities
Solveit Technology Lab is looking for someone who is not only qualified but also enthusiastic about serving customers.
The ideal candidate should demonstrate:
- Excellent communication skills
- Strong interpersonal skills
- High energy and enthusiasm
- Positive attitude
- Attention to detail
- Ability to solve customer problems efficiently
- Teamwork and collaboration
- Professional behavior
Candidates who enjoy interacting with people and creating positive customer experiences are encouraged to apply.
For more: Private Company Jobs
Familiarity with Technology Is a Plus
Although it is not mandatory, candidates who have experience or a good understanding of the IT and technology industry will have an advantage during the selection process.
Knowledge of digital products, software solutions, or technology services can help applicants perform more effectively in this customer-facing role.
Key Responsibilities
The selected Customer Service Specialist will play an important role in maintaining customer satisfaction and supporting the company's business growth.
Major responsibilities include:
- Serving as the first point of contact for customers.
- Responding to customer inquiries professionally.
- Resolving customer issues quickly and efficiently.
- Providing excellent customer support through phone, email, and chat.
- Understanding customer needs and recommending suitable technology solutions.
- Supporting the sales and marketing team.
- Building long-term relationships with clients.
- Representing the Solveit Technology Lab brand with professionalism and enthusiasm.
This position requires someone who can communicate clearly while maintaining a positive and helpful attitude.
What Solveit Technology Lab Offers
Working with Solveit Technology Lab provides an opportunity to grow professionally while contributing to innovative technology projects.
Successful candidates may benefit from:
- A modern and supportive working environment.
- Opportunities for career growth.
- Exposure to Ethiopia's technology industry.
- A collaborative workplace culture.
- Competitive salary and employee benefits.
- Continuous learning opportunities.
For professionals interested in long-term career development within the ICT sector, this position offers valuable experience.
Why Consider a Career in Customer Service?
Customer service professionals are becoming increasingly important as businesses focus more on customer satisfaction and long-term relationships.
Strong communication skills, problem-solving ability, and customer care experience are valuable assets that can open doors to careers in sales, marketing, account management, and business development.
Working in a technology company also allows employees to develop knowledge of digital products and emerging technologies, making them more competitive in the job market.
How to Apply
Interested and qualified candidates should prepare the following documents:
- Updated Curriculum Vitae (CV)
- Brief Cover Letter
Applications should be sent via email to:
When submitting your application, use the following email subject line:
Customer Service Application – [Your Name]
Alternative Contact Information
Applicants may also contact the company through the following phone numbers:
- 0988-81-72-81
- 0988-80-42-80
Application Deadline
The deadline for submitting applications is:
July 6, 2026
Early applications are encouraged, as waiting until the final day may increase the risk of missing the deadline.
Tips to Increase Your Chances of Being Selected
A strong application can help you stand out from other candidates.
Before applying, consider the following tips:
- Update your CV with your latest work experience.
- Highlight customer service, sales, or marketing achievements.
- Mention any experience with technology products or software.
- Write a short but professional cover letter.
- Check your documents carefully before sending them.
- Use the correct email subject line.
Small details can make a positive impression during the recruitment process.
Final Thoughts
The latest vacancy announced by Solveit Technology Lab PLC offers an exciting opportunity for professionals who enjoy customer interaction and want to build a career in Ethiopia's growing technology industry.
If you have experience in customer service, sales, or marketing and enjoy working in an innovative environment, this full-time position could be the next step in your professional journey.
Prepare your application carefully, submit all the required documents, and apply before July 6, 2026 to be considered for this opportunity.
Frequently Asked Questions (FAQs)
Who can apply for this position?
Applicants with at least a Diploma in Marketing or a related field and one year of relevant work experience.
Is technology experience required?
It is not mandatory, but familiarity with the IT or technology industry is considered an advantage.
Where is the job located?
The position is based in Addis Ababa, Ethiopia.
Is this a full-time position?
Yes. The Customer Service Specialist role is a full-time position.
What is the application deadline?
The deadline for applications is July 6, 2026.