DAT INTERNATIONAL TRADING PLC Announces New Employment Opportunity

DAT INTERNATIONAL TRADING PLC is seeking a qualified and customer-oriented professional to join its team as a General Service (Receptionist). This position is based in Addis Ababa and offers an excellent opportunity for individuals with experience in hospitality, customer service, and office administration.

The successful candidate will serve as the first point of contact for visitors while supporting the company's daily administrative and operational activities. The role requires professionalism, excellent communication skills, and the ability to manage multiple responsibilities in a fast-paced environment.

Candidates who enjoy working with people, maintaining organized office operations, and providing exceptional customer service are highly encouraged to apply.

Position Overview

The General Service (Receptionist) position combines front desk management, administrative coordination, customer service, and operational supervision. The employee will be responsible for creating a welcoming atmosphere, coordinating office activities, supporting reception staff, and helping improve customer satisfaction through efficient service delivery.

In addition to handling reception duties, the successful candidate will assist management with administrative responsibilities, maintain office records, supervise daily reception activities, and contribute to the company's marketing efforts.

Educational Qualifications

• Bachelor's Degree in Customer Service, Business Management, Marketing, or another related field.
• Equivalent educational qualifications related to hospitality or business administration may also be considered.

Required Experience

• Minimum of four (4) years of relevant professional experience in the hospitality industry.
• At least one (1) year of supervisory or leadership experience.
• Experience working in hotels, guest houses, serviced apartments, or customer service environments is an added advantage.

Required Skills and Competencies

• Excellent written and verbal communication skills.
• Strong interpersonal and customer relationship skills.
• Excellent organizational and time management abilities.
• Strong attention to detail.
• Problem-solving and analytical thinking.
• Ability to prioritize multiple tasks.
• Basic computer proficiency including Microsoft Word, Excel, Outlook, and email applications.
• Ability to work independently and collaboratively within a team.
• Professional attitude and commitment to quality customer service.

Key Duties and Responsibilities

Reception & Front Office Services

• Welcome visitors, customers, guests, and business partners in a professional and friendly manner.
• Direct visitors to the appropriate departments or employees.
• Answer telephone calls and respond to email inquiries promptly.
• Maintain office calendars and coordinate meeting schedules.
• Prepare meeting rooms when required.
• Keep reception areas, offices, and guest rooms clean, organized, and presentable.
• Monitor trainee attendance and promote workplace punctuality.

Administrative Support

• Maintain accurate office records and documentation.
• Organize files and safeguard confidential information.
• Monitor office supplies and coordinate replenishment.
• Support management with routine administrative activities.
• Facilitate smooth communication between departments.

Marketing & Operations

• Encourage guests to leave online reviews after checkout.
• Create and publish promotional content on social media platforms.
• Supervise reception staff and provide operational guidance.
• Maintain records of guesthouse assets, office equipment, and reception supplies.
• Respond promptly to customer complaints and suggestions.
• Recommend practical solutions to improve customer satisfaction.
• Carry out additional responsibilities assigned by the immediate supervisor.

Why Work with DAT INTERNATIONAL TRADING PLC?

DAT INTERNATIONAL TRADING PLC offers an opportunity to work in a professional, customer-focused environment where employees are encouraged to grow their careers, strengthen their leadership skills, and contribute to delivering excellent service.

The company values teamwork, professionalism, accountability, and continuous improvement while creating a positive workplace culture.

Application Procedure

Interested applicants must complete both of the following requirements:

• Complete the mandatory application form.
• Upload an updated CV in PDF format through the EthioJobs application platform.

Apply for This Position

Only shortlisted candidates will be contacted for the next stage of the recruitment process.